When is the best time to book for a tour?

The earlier the better! We always recommend our morning tours to have beautiful visibility and a calmer experience with the waves, especially if you’re prone to motion sickness . However, the sea turtles are there all day long so not to worry if you book a later time you will still be able to see lots of tropical fish, sea turtles, and possibly even dolphins on our way out to sea.

What is your cancellation policy?

We have a very strict 24-hour cancellation policy. If you need to cancel or reschedule your tour with us you must do so 24 hours before your tour time. After this timeframe we will not be able to provide a refund or allow you to reschedule your time. No exceptions.

Note : If we contact you in regards to your booking needing to be canceled due to weather concerns you will be issued a full refund or the ability to reschedule. If you have not received contact from us about cancellation expect your tour to operate and be on time.

What should I bring to the tour with me?

If you would like to bring water or a small snack you are welcome to as we have a cooler to keep those items cold during the tour. We also recommend bringing a towel, reef-safe sunscreen, sunglasses, and having your swimsuit on before the tour begins.

What is included in the tour?

All snorkeling equipment will be provided to you during the tour which includes fins, goggles, snorkel, and an optional life vest or flotation buoy.

Is there parking near the harbor?

There is a Pay-To-Park lot directly across from Pier A. It is $2 per hour and we advise getting there 30 minutes early to secure parking as it is a small lot.

Is the water cold?

The water temperature in Honolulu tends to remain warm year round. It fluctuates between 75-80 degrees no matter the time of day. We do always recommend you bring a towel for yourself when you get out of the water.

What tour will I see dolphins on?

There is always a chance to see playful spinner dolphins on our tours! We most often see them during our morning tours and more in the summertime on our way out to the desirable snorkel destination.

Note: In Hawai'i, federal law prohibits swimming with, approaching, or remaining within 50 yards of spinner dolphins.

When can I see Whales?

Humpbacks Whales come to Hawaii every winter between the months of December- Early Spring. There is a good chance you will see them if you book with us within these months and it’s an experience you don’t want to miss!

Note : Federal law requires vessels to remain 100 yards away from humpback whales in Hawaii

Can I get close to the turtles?

There is very strict NOAA rules and regulations that state every individual must remain at least 10 feet from them at all times. This is to respect and not disrupt the animals in their natural habitat also for your own safety.

Do you offer military discount?

We do offer a 10% off discount for our military members. Use discount code “miliary10” at checkout. Must provide valid military ID upon arrival of tour or you will be charged full price for ticket.

Do you offer kamaaina discount?

We do offer a 10% off discount for our local guests. Use Discount code “kamaaina10” at check out. Must provide valid Hawai’i state ID upon arrival or you will be charged full price for ticket.

Do you have an age limit for your tours?

We do have a requirement of at minimum of five years of age. This age limit is set due to us being a high speed boat with our main priority being your safety.

Is this tour safe for pregnant women?

Unfortunately for your own safety, we do not recommend this tour for pregnant women as it is a boat tour that reaches high speeds, potentially sharp turns, and could be a bumpy ride.

Are we allowed to tip the crew?

Absolutely! This is not included in the original booking price so we always welcome this kind gesture. Please speak to crew directly or call our office if you would like further information on how to proceed with this option.

Do I have to know how to swim?

We highly recommend knowing how to swim as this activity can be physically demanding. We will have a certified safety diver in the water with you at all times and floatation devices to assist those in need.

What if I have motion sickness?

Please do not worry as this is not an uncommon thing and you are not alone! We recommend taking motion sickness medication for preventative measures but always consult your doctor before doing so as we are not medical professionals. We also recommend bringing ginger chews or crackers on board to help during the tour as well!